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What does a modern property professional look like?

25th October 2017

Categories: Latest News

I recently attended the Association of Chief Estate Surveyors (ACES) National conference, at the Royal Armouries in Leeds.  I had the pleasure of attending a panel debate which discussed the skill sets and attributes needed for today's property professionals.   I have since thought about the attributes discussed and realised almost without exception the list of skills could be applied in almost any profession.  I won’t list all of the skills discussed but thought it useful to highlight just a few discussed.

1. Wide knowledge of your chosen profession

It was recognised that whatever sector or industry you work in having a wide knowledge of the whole profession was an important attribute to hold.  This allows you to hold an informed and balanced view of your profession and being able to discuss this with peers and clients alike. 

2. Have an understanding of the whole operation and don't work in silos

Again similar to the previous point about having a broad awareness of a range of disciplines allows one to recognise the limit of knowledge you hold but nevertheless would encourage the passing of leads and introductions to more experienced colleagues and teams who could offer missing advice.

3. Foster a learning working environment

All Chartered Surveyors, like most professions expect an element of continued professional development.  Surveyors have to record a minimum of 20 hours a year of CPD.  This ensures employees and the profession as a whole remains well trained, respected and competent.  This should last throughout a career whether at the outset of a career or an experienced professional.

4. Core Professional Skills

The panel debated this point and came up with 3 headings which I think recognised the needs of today's employees, employers and businesses in general.  The 3 headings were as follows:

a. Technology Savvy

It is so important to keep up with and use every available piece of technology.  The competition will no doubt already be using the latest piece of gadgetry or software.  Everybody should learn to embrace technology.  As a surveyor the industry has moved on hugely in the last 10 or 15 years.  Technology has meant many jobs can be undertaken in half the time it once took.  Remote working, working off-line, hot desking, the cloud are a few terms and expressions that at the start of my career I would not have even recognised.  Now they form part of everyday language.

b. Business Minded and Commercial

It was agreed that everybody should be more business minded.  Whether you are a junior member of an organisation to a senior partner or director, having an awareness of how you either individually or as a company are perceived by clients, colleagues and your peers will ensure you are ready to seize an opportunity to generate a lead or instruction.

c. Balance a professional outlook in business with an understanding of community and social issues

In my current role as TDA Estates Manager, I have regular contact with local community groups from all backgrounds.  I have to understand the challenges faced by these organisations and how these impact on a more commercial world.

Having all the above listed skill sets would create the perfect employee.  Not everyone will have all attributes.  Nevertheless having most should be an aim and aspiration.  TDA is currently recruiting for a range of roles across the organisation.  We are looking for forward thinking individuals who are able to display these skills together with a positive flexible attitude to delivering a high quality service to an exciting range of clients.

All the available roles can be found at

Paul Palmer, TDA Estates Manager can be contacted at

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